Many business owners wonder if they need a website with a blog, especially if they have successfully maintained their business without one. The millions of businesses in operation today all have one thing in common: they are catering to a new kind of audience – one that does its marketing research online. If executed thoughtfully, creating and maintaining an informational blog in conjunction with a company website will increase business. Let me share an SEO marketing statistic with you (source: HubSpot).
81% of shoppers conduct online research before making big purchases.
Think about how these statistics relate to your business. Let’s say you own a restaurant or a retail shop in a suburban area. Word of mouth, of course, is great. You see people at the grocery store and you tell them about your business. Likewise, customers visit your store or office and are satisfied with their purchase; therefore, you ask them to refer your products and services to their friends. But that’s not the end of the story, and it’s certainly not the beginning.
The “Choose First, Shop Later” Mentality
How many customers do you have in one day? Let’s pick a nice, even number. Let’s say you have 100 walk-in customers. If 81% of shoppers conduct online research before making a big purchase, that means that a whopping 81 people have already looked at your website before visiting your store! If you have a blog with information about your product offerings, then chances are your prospective customers have chosen what they want to buy before they walk through your front door. That’s powerful. Today, people like to know their options when considering a purchase, and once they are informed about their options (by your blog), they are over 50% more likely to buy your product.
The last time I bought a car I searched online for three things: a loan, a broker, and the actual car. Once I had qualified for the loan and found the broker who would work with the bank and help me find the car, I started my search. Now, I could have just let the broker search for me. Or, I certainly could have waited until visiting the car dealership before choosing my car.
But times have changed. I didn’t want to set foot in that dealership before I knew exactly what I wanted. You know why? As a long-time consumer, a mom, and a working woman, I have no time for the sales shtick. That “in-your-face” marketing turns me off and deters me from buying – even if I wanted the product. No, I wanted to have the power of making a choice privately and then buying the car on my own terms, without the stress of the “sales” dog-and-pony show.
I searched online, found some helpful blogs about searching for cars, located the exact car I wanted, texted a screenshot to my broker, and voilà! I was in the dealership the next day buying the car. It was their easiest sale ever: I just showed up, pointed to the car, and bought it. Done.
53% of marketers say blog content creation is their top inbound marketing priority (HubSpot).
Wouldn’t it be great to have more sales like that? You’re darn right it would, and that’s the primary reason why every business needs a great website and a content-filled blog, one that helps customers make informed decisions before they ever see your storefront or home page. Everyone I know has told me horror stories about buying a new car, and when I hear them, I smile and say, “It doesn’t have to be that way!”
When You Give Useful Information, You Get More Leads
I love the Internet and all it has to offer, but sometimes the unfathomable amount of data online can get overwhelming, especially when I am using the Web to make an important decision or purchase. Because the number of Internet users and online data continues to grow at exponential rates, consumers are quickly becoming savvy internet researchers. It’s not enough to simply conduct a Google search and click on the first heading they see (although being on the first page of a Google Search is an excellent way to get more traffic); now, people want to find one reliable source of information for their needs, and when they do, they will return to that site. No more random searching. See the brief video below for ways to focus your online searches.
Here’s a little quiz. Ask yourself these questions:
- Do you regularly frequent an online shopping site? Are you more likely to buy from that one again rather than conduct a brand-new search engine search for the product you want?
- When you want information, do you tend to search in sites you have previously visited?
- Are you more likely to buy products from a site that often gives you useful information? (Think reviews from Amazon…)
Chances are that you regularly shop at Amazon.com, that you search for specific information from company or government sites that specialize in that area and offer frequently updated articles about it, and that you return to the sites you trust.
Online consumers are people just like you and me, and when they want help with something, they appreciate concise and useful answers. What they do not want is an article filled with your product plugs, company ads, and other distracting material. The best blogs understand who their audience is, what they want, and then they provide that on a consistent basis. If you do the same, the traffic to your site will increase and you will start to get more business.
If you do not currently have a blog for your company business, please consider making one. Your customers will appreciate you that much more, and you’ll probably find yourself with more business than you ever dreamed possible. Click here for thoughts on effective content. Good Luck!